Tuesday, August 4, 2009

Call Center Operation: Design, Operation and Maintenance



Call Center Operation: Design, Operation and Maintenance
Publisher: Digital Press | ISBN: 155558277x | edition 2003 | CHM | 352 pages | 3,5 mb

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.

· Presents key concepts and techniques, including a formal development process, in a real-world context
· Provides extensive management guidelines
· Stresses the importance of staff selection and training

Download:
Link_1
Or
Link_2
.

1 Comment:

Business And Financial Stock News said...

Hey I like the concept of your call centre article. Great work. Do you know that the net growth in the call center sector was 11,628 jobs in June. That’s about 5 times the monthly average for the last 12 months.

Post a Comment | Feed

Post a Comment



Related Posts with Thumbnails
 

Blog Archive

Recent Posts

  © Free E-Books U ask v provide by Free E-Books Download 2012

Disclaimer: This blog does not store any files on its server.We only index and link to content provided by sites.

USER AGREEMENT PLEASE READ : The creator of THIS PAGE or the ISP(s) hosting any content on this site take NO responsibility for the way you use the information provided on this site. These links here are for educational purposes only and SHOULD BE VIEWED ONLY. If you download any files to view them, you are agreeing to delete them within a 24 hour period. If you are affiliated with any government, or ANTI-Piracy group or any other related group or were formally a worker of one you CANNOT enter this web site, cannot access any of its files and you cannot view any of the HTML files. All the objects on this site are PRIVATE property and are meant for previewing only. If you enter this site without following these agreements you are not agreeing to these terms and you are violating code 431.322.12 of the Internet Privacy Act signed by Bill Clinton in 1995 and that means that you CANNOT threaten our ISP(s) or any person(s) or company storing these files, cannot prosecute any person(s) affiliated with this page which includes family, friends or individuals who run or enter this web site. If you want to remove links to your website, Please send an email to professionalstudents[at]gmail[dot]com.